Who maintains the water equipment at my residence?

The District maintains and repairs or replaces the water meter, backflow prevention assembly, and the box in which they are housed. If one of these items is broken, please call us as soon as possible. The customer should be aware that each customer should use reasonable care and diligence to keep the meter and meter box free from dirt due to mole infiltration, and protect the water meter, meter box, and premise backflow assemblies from loss or damage by freezing, hot water, traffic hazards, landscaping obstructions, and other causes. If reasonable care is not provided the customer could be liable for the cost of the resulting damage.

It is also very important that the District has free access to the water meter, meter box and equipment for maintenance and meter reading. Customers that allow impediments (e.g., dirt in meter boxes, plants, trees, fences, structures, etc.) to restrict access may be charged the actual cost of removal of those impediments.

Backflow prevention programs are required of all public water systems by the Drinking Water Program at the Oregon Health Authority. The Rivergrove Water District is currently phasing in a progressive Backflow Prevention Program. The long-term goal is to have a backflow prevention assembly at each customer’s service. The District will maintain and annually test these assemblies.