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What if I need to shut my water off to fix a leak?

May contain: plumbing

The District has a curb stop that shuts off each meter. Customers are not allowed to operate the curb stop. The curb stop is property of the Water District and it takes a special tool to turn the handle. If a customer uses this stop and turns it off with a crescent wrench or any other type of tool, it could result in damage to the curb stop. When the curb stop is damaged the entire main has to be shut down in order to fix it. This would put some or all of your neighbors out of water for a time and create a great deal of inconvenience and expense.

The District requires all customers to install a master shut-off valve, as close to the meter location as practical, to use in shutting off water to their property.  The master shut off valve controls the entire water supply from the service. REMEMBER, OPERATION BY ANY CUSTOMER OF THE DISTRICT'S CURB STOP IN THE METER BOX IS PROHIBITED.  If you damage a curb stop, you will be liable to the District for the associated reasonable expenses incurred for repair of the curb stop.

If you would like your water meter off during business hours to do repairs or to install a master supply valve please call the District office and our staff will do a meter shut off. It is critical as a homeowner to locate or install a master shut-off valve.  As most of us know, water pipes breaking or basements flooding usually do not happen during business hours. When pipes break and flooding occurs, you cannot afford to waste precious minutes.