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Rivergrove Water Leak Adjustment Policy Updated

When I first came to Rivergrove, customers experiencing a leak and consequently a very large water bill, would inquire at the District office if they could get a break on their bill.  Our ordinance did not allow that so, our answer was in fact NO we can't.  Fortunately, that has changed.  At the beginning, we changed our policy to allow a credit with requirements of returning the required form with proof of repair.  We would then calculate the leak credit with a limit of $200 and apply it to the customer's account.  We thought that was the solution, but unfortunately some customers had very big leaks that seemed to just dive underground and there was no sign of water anywhere.  In our continuing effort to help our customers, we adjusted our rules once more.  The Board and staff spent a great deal of time on leak adjustments to include looking at what other water systems do and comparing to our process.  To make a long story short, the Board has moved to bring our leak adjustment policy in line with what we hope is a fair and just policy not only for those who have leaks, but for our other customers in reining in our lost water expenses.  I am attaching below our new and updated leak credit policy and form so that hopefully this will help clarify any questions our customers have when they have a leak and a big bill to follow! 

2017-04 RGW LEAK ADJUSTMENT POLICY.pdfRivergrove Water Leak Credit Request Form -8-30-2017.pdf
May contain: sink faucet, indoors, sink, and tap