Currently, the District does not offer paperless billing. We have explored paperless billing and found it to be cost prohibitive to a District of our size. It would only be a feasible option if 1/3 of our customers opted for this feature. The majority of our customers prefer paper statements. Based on our billing volume, we can provide the billing invoice, postage, single page colored newsletter, and return envelope for a nominal fee of $0.70 for each account. This is a very competitive price which helps keep customer costs down.
To continuously improve our service, we will monitor whether a paperless option becomes a sound, economical option for the District in the future.