Currently, the District does not offer paperless billing. We have explored paperless billing and found it to be cost-prohibitive to a District of our size. It would only be a feasible option if 1/3 of our customers opted for this feature. The majority of our customers prefer paper statements. Based on our billing volume, we can provide the billing invoice, postage, single-page colored newsletter, and return envelope for a nominal fee of $0.7 for each account. This is a very competitive price which helps keep customer costs down.
To continuously improve our service, we will monitor whether a paperless option becomes a sound, economical option for the District in the future.